propeller

Foreign Currency Transactions
All transactions are processed in Australian dollars (AUD).  The foreign currency amounts shown are estimates only and as such may not be 100% accurate at the time of purchase. 

Refund Policy
Buy with confidence!  We offer a 100% money back satisfaction guarantee.  If you are not absolutely delighted with your purchase for any reason whatsoever, return it to us in the condition you received it within 60 days of purchase for a full refund.  The only exclusions under this money back guarantee are the shipping costs. 

Processing Orders
Our business hours are 9 a.m. to 5 p.m. Eastern Standard/Daylight Time (EST/EDT) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at customerservice@robinstreetmarket.com and we will respond as soon as possible. 

We will ship items within 2 business days of processing your order. Business days are Monday through Friday.  Shipping costs will be calculated depending on order size, weight, and destination and will be displayed at checkout. Please see our shipping page for more details.  Please note that we offer FREE SHIPPING on orders exceeding $150AUD.

Some of our items are custom made and it takes the artist time to make the item once the order is placed.  In these cases, we have noted this in the product description along with the additional time it will take for your goods to arrive.

Customer Service Policy
Robin Street Market is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. 

Gift Vouchers
Gift vouchers are issued in Australian dollars and are valid from 12 months of purchase. If your selected purchase amount exceeds the value of the gift voucher you may use your credit card to pay for the balance.  No change will be given if the value of the gift voucher exceeds the value of the purchase, however, you may reuse your gift voucher as many times as you like until it is fully spent.

Care instructions of products
Where relevant we have included the care instructions of the product on the product description located on the website.  If you have any queries, please contact us at customerservice@robinstreetmarket.com.

Measurements/dimensions of products
Measurements are approximate only to allow you to understand the approximate size of the product and will therefore will not always be 100% accurate.  If you would like us to take exact measurements please email us at customerservice@robinstreetmarket.com.

propeller